Legal

Privacy Policy

Nexus Games Labs, Inc. · Last updated July 28, 2026

1. When We Collect Personal Information

To access certain features or functionalities of our websites and services, including those that involve creating an account, you may need to share your personal information, as outlined in this Privacy Policy. While you're not obligated to provide personal information for activities like surveys, marketing, or similar purposes, please be aware that doing so may enhance the customization and personalization of your experience.

We collect personal information when you engage with Nexus Games in the following ways:

• Creating an account or registering for our services
• Visiting our websites and interacting with tools, uploads, or destination features
• Engaging in our managed Discord server
• Submitting inquiries or communicating with our support or sales team
• Interacting with marketing emails, newsletters, or campaigns

2. Categories of Personal Information We Collect

We collect different types of personal information, including:

Information you provide to us

• When you register: names, email addresses, phone numbers, and login credentials (including if using a third-party service like Google)
• Through support or contact forms: your name, title, company name, website, social media links, and time zone
• When making purchases: billing and payment information, such as credit card details
• Receiving competition prizes: billing and payment information, such as bank account details or Stripe accounts
• User-uploaded content: files, images, or location metadata that may include personal data
• Third-party integrations: Discord usernames and details, and Steam IDs

Information we automatically collect

• Data from forms or uploads on our websites (unintentional personal data may be included)
• Technical metadata such as device type, IP address, browser type, timestamps, session duration, interaction data, and clickstream behavior
• Cookies and similar tools (e.g., beacons, tags) used for personalization and performance tracking

Information from external sources

• Engagement data from third-party platforms (e.g., Posthog, Mixpanel, Google Analytics)
• Insights from third-party vendors about individuals interested in our services

For minor users: we do not collect precise geolocation, Social Security numbers, or sensitive personal information unnecessary for providing the services.

3. How We Use Your Personal Information

Your information is used for:

• Verifying your identity and allowing you to access your account (e.g., Discord account log-in)
• Delivering and managing access to our websites
• Responding to customer inquiries and support requests
• Improving our platform, resolving technical issues, and enhancing user experience
• Communicating product updates, service announcements, and marketing content
• Meeting contractual obligations and internal compliance needs
• Preventing fraudulent activity and enforcing our terms

For minor users: we do not use personal information for behavioral advertising, profiling, or sale to third parties.

4. How We Share Personal Information

We may share your data:

• With vendors and service providers who process payments, prizes, and manage billing; send email communications or perform analytics; or host or enhance functionality of our websites
• When legally required or necessary to protect our company, users, and infrastructure; investigate suspected fraud or security incidents; or comply with legal obligations or court orders
• In the context of a business transfer: during due diligence for a merger, acquisition, or asset sale, or with a successor entity post-acquisition

We may also share anonymized or aggregated data that does not identify individuals.

5. Parental Consent and Rights (Users Under 18)

Parental consent required

Users under 18 may only use the services with parental consent. Before a minor can use the services, we send a consent email to the parent. The parent must affirmatively consent before the account is activated.

For California users ages 13–15: both parent and minor must opt in to data collection.

Parental rights

Parents may:

• Access their child's personal information
• Correct inaccurate information
• Delete their child's account and information
• Refuse further collection of information
• Revoke consent at any time

How to exercise parental rights

Contact us at support@nexusgames.com, by phone at +1 510-213-8542, or by mail at Nexus Games Labs, Inc., Attn: Parent Rights, 2201 Broadway, 4th Floor C/O WeWork, Oakland, CA 94612. We will respond within 30–45 days depending on your state of residence.

6. Your Privacy Rights and How to Exercise Them

You may have the right to:

• Request access to the personal data we hold about you
• Correct any inaccuracies in your personal information
• Request deletion of your information, subject to retention obligations
• Opt out of marketing emails by following the unsubscribe link in our communications

California minors under 18: you have the right to request removal of content you posted publicly ("Eraser Law" — Business & Professions Code § 22581). Email support@nexusgames.com with "California Eraser Request" in the subject line.

Colorado, Connecticut, and Virginia residents: residents of these states have similar rights to access, delete, correct, and opt out of certain data processing activities. To exercise your rights, please contact us at support@nexusgames.com.

7. Tracking Technologies and Opt-Out Choices

Nexus Games uses cookies, pixels, and similar technologies for analytics and advertising purposes. You can control or disable these tools in several ways:

• Browser controls: most web browsers allow you to manage cookie preferences. Visit www.allaboutcookies.org for details.
• Advertising industry tools: opt out of targeted ads through platforms like optout.aboutads.info.
• Vendor-specific settings: Google Ads (Google Advertising Opt Out), Google Analytics (Google Privacy), Twilio Segment (Twilio Privacy)

Note: opt-out preferences may need to be set separately for each browser or device. For minor users: we do not use cookies for behavioral advertising.

8. Data Security and Retention

We implement appropriate safeguards to protect personal data against unauthorized access, loss, or misuse. However, no method of data transmission or storage can be guaranteed 100% secure.

We retain personal information for as long as needed to provide our services or as required by applicable laws and our internal data retention policies. Backup copies may persist temporarily as part of our security protocols. We expedite deletion for minor accounts upon parental request.

9. Age Verification

We collect date of birth during registration. Users who indicate they are:

• Under 13: cannot create accounts (our services are for ages 13+)
• 13–17: require parental consent
• 18+: can create accounts without parental consent

If we discover a user under 13 has created an account without proper consent, we will delete the account and information.

10. Children Under 13 (COPPA)

Our services are not intended for children under 13. If we become aware we have collected information from a child under 13 without verifiable parental consent, we will delete it.

Parents: if you believe your child under 13 has provided information without consent, contact support@nexusgames.com immediately.

11. External Links

Our websites may include links to third-party websites or services. We are not responsible for the privacy practices of those external sites. Please review their privacy policies before interacting with them.

12. International Use: UK & EEA

Nexus Games is designed for users in the United States. We do not market our services to residents of the UK, European Economic Area (EEA), or other jurisdictions with data protection laws similar to the GDPR. We do not intentionally collect data from users in these locations and have not adopted GDPR-compliant data handling practices. If you access our services from outside the U.S., you do so at your own risk and are responsible for compliance with your local laws.

13. Updates to This Policy

We may update this Privacy Policy. We will post the updated version on our website with a new effective date. For minor users: we will notify parents by email at least 30 days before material changes take effect. Parents may withdraw consent if they disagree with changes.

14. Contact Information

If you have any questions about our privacy practices or would like to submit a request, please contact us:

Email: support@nexusgames.com
Mailing address: Nexus Games Labs, Inc., 2201 Broadway, 4th Floor, C/O WeWork, Oakland, CA 94612